If you've lost your Amazon Seller
Central credentials (username, password, or both), here's exactly how to
recover access:
🔐 Step-by-Step to Recover Your Seller Central Account
✅ 1.
Go to the Login Page
✅ 2.
Click “Need help?” under the Sign-In button
You’ll be presented with two options:
- Forgot your
password?
- Forgot your
email or mobile number?
🧩 If You Forgot Your Password:
- Click “Forgot
your password?”
- Enter the email
address or mobile number linked to your Seller
account.
- Click Continue.
- You’ll
receive a password reset email or SMS with a verification
code.
- Follow the
prompts to create a new password.
🧩 If You Forgot Your Email Address or Mobile
Number:
- Click “Forgot
your email or mobile number?”
- You will be
asked for:
- Your business
name
- Billing
address
- Credit card last
4 digits (if available)
- Amazon will
attempt to verify your identity and help recover access.
🧱 If You No Longer Have Access to the Email Address:
- Try logging
in and choose "Need help?"
- When you get
to the email input screen, click “I cannot access my email”.
- Fill out the Account
Recovery form.
- Provide all
identifying information (business name, address, phone, bank account,
etc.).
- You may be
asked to submit ID documents or other verification.
🚨 If All Else Fails — Contact Amazon Directly:
If the self-service methods don’t
work:
📞 Contact Seller Support
- Go to: https://sellercentral.amazon.com/help
- At the
bottom, click “Get Support”.
- If you’re
logged out, click: “I’m having trouble signing in”.
- Choose “Other
account issues” and submit a ticket or request a callback.
🧠 Pro Tips:
- If you’re
part of a team, check if another team member is an Admin who
can reset your credentials.
- Be ready
with your Seller ID, Tax info, or Banking
info to confirm ownership.
- Check spam/junk
folders for recovery emails if you’re not receiving them.